HRa Support enables continual operational improvements and effective management of your HR Access solution. It allows customers to take advantage of continuous solution enhancements and innovations.

Through our maintenance service, we support you through our extensive publishing experience, our advanced methodologies and comprehensive tools, and the service ability and responsiveness of our staff.

We provide our customers with a standard maintenance service whose terms and conditions are adapted according to geographic location and product version.

It covers 4 main areas:

• Preventive maintenance:  this enables us to verify the optimal operating condition of your application and gives you the option of installing preventive correction measures.
• Technical development maintenance:  this ensures that your operating software and database management system are adapted to the latest versions.
• Legislative and regulatory maintenance:  this ensures that your organisation meets ongoing compliance standards.
• Corrective maintenance:  this guarantees a high level of maintenance support to ensure any existing issues are resolved as per the agreed SLA.
  

We also provide our customers with an Internet site that serves as an access portal for privileged discussions between HR Access experts and customers.

This site enables us to:

• manage queries and events as part of a quality and responsiveness approach
• provide updates and patches
• reference technical and operational information
• provide current legal news, updated frequently by HR Access experts.